Introduction:

Aposta Ganha knew the importance of a Positive customer experience e came up with a solution. a detailed response to 🤑 every complaint, trying to humanize their brand and win customer satisfaction, winning his loyalty.

Reclamações received went down 48% percent.

Consequências:

Aposta even 🤑 rewarded exemplary out performers, vital to surpassing targets. By establishing an effective interaction model with customers, apostille avoided errors made 🤑 in WH questions and could communicate effectively to provide customers complete details and information. Leu aja performed well and received 🤑 a compliment On time. Communication received more attention and took over as priorities swiftness (51.11%) on questions, friendliness, (45.56%) friendliness 🤑 from 5 came prioritized, value emphasis, and thoroughness through active listening. With 23 hours in 53 minutes, live chat 🤑 obtained through optimization had the shortest response time among all sources: Facebook (avg 4hours, Min 2m, MAx 24h): phone (avg 🤑 7Business days, Min LA hour, Max 7 Business days): and ticket (avg 24h, Min 5 minute, Max 3 Business Days)